About this Policy

This Privacy Policy explains how Tredo (operated by Physical2Digital Traders Private Limited, also referred to as “we”, “our”, “us”, or “P2D”) collects, uses, stores, and shares your information when you use our website, mobile app, or any other digital platform (“Platform”). By using our Platform and Services, you agree to this Privacy Policy. If you do not agree, please stop using our Platform.

Disclaimer

By using or accessing the Platform, or by sharing your information with us, you:

  • Confirm that you have read and understood this Privacy Policy.
  • Agree that we may collect, use, and share your information as explained here.
  • Accept that we may update or change this Privacy Policy at any time. If you are using our Services for another person or on behalf of an organization, you confirm that you are authorized to:

1. Accept this Privacy Policy on their behalf, and

2. Allow us to use and share their information as described.

If you do not agree with these terms, please do not use the Platform.

Compliance

This Privacy Policy is published in line with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (SPDI Rules)
  • Information Technology (Intermediaries Guidelines) Rules, 2011

1. Information We Collect

To provide our Services, we may collect and process the following types of information:

a) Information You Provide

When you register or use our Platform, we may collect:

  • Personal details: name, mobile number, email address, password, date of birth, and gender.
  • Permissions from your device: gallery, contacts, SMS notifications, and location (if you allow).
  • KYC information: Aadhaar, PAN, driving license, signature, or biometrics (only for account opening and transaction verification). Providing Aadhaar is voluntary and handled in compliance with law.
  • Payment details: billing address, bank account, UPI ID, or card details (processed securely by third-party payment providers).
  • Feedback or messages: any information you post on chat, support requests, or correspondence with us.

You have the right to update, correct, or delete your personal information at any time.

b) Information Collected Automatically
  • Usage data: browser type, operating system, IP address, device details, and log information.
  • Transaction details: payment status, history, and investment behaviour.
  • Location data: if enabled on your mobile device, to provide location-based services.
  • Cookies & tracking technologies: to improve your browsing experience and personalize services. You can disable cookies in your browser/device settings.
c) Information from Third Parties

We may collect information from:

  • KYC agencies, payment partners, or analytics providers.
  • Tracking tools (such as ads, UX analytics, or network tracking) to ensure security and improve our services.

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Provide and improve our Services.
  • Authenticate users and prevent fraud or abuse.
  • Process payments and complete transactions.
  • Send updates, offers, and important service notices.
  • Personalize your experience on the Platform.
  • Respond to your queries or concerns.
  • Meet legal and regulatory requirements. We may also use your consented information to integrate with your email/mobile for account features and service notifications.

3. Sharing of Information

We may share your information only with:

  • Service providers: payment gateways, KYC agencies, hosting partners, etc.
  • Business partners: to deliver services you request, under strict confidentiality.
  • Regulators/law enforcement: if required by law.We never sell your personal information to third parties for advertising.

4. Data Security

We use industry-standard security practices (encrypted servers, limited access, secure connections) to protect your data. However, no method of storage or transfer is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

Your information is stored on AWS Cloud and retained as long as needed for the purposes explained in this Policy or as required by law. Non-identifiable data may be kept permanently for analysis.

6. Children’s Privacy

Our services are not for children under 18. We do not knowingly collect data from minors. If we learn we have collected such information without parental consent, we will delete it immediately. If you believe we have information about a child under 18, please contact us at admin@p2d.co.in.

7. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be effective immediately when posted on our Platform. Please check this page regularly for changes. Continued use of our Services means you accept the updated Policy.

Contact Us:

If you have any questions, please email us at admin@p2d.co.in.