Last Updated: 01-06-2026
These Terms & Conditions (“Terms”) constitute a legally binding electronic agreement between you (“Customer”, “User”, “You”, or “Your”) and Physical2Digital Traders Private Limited, having its registered office at WP 204, Noida Sector 130, Gautam Buddh Nagar, Noida, Uttar Pradesh – 201301 (“Tredo”, “Company”, “We”, “Us”, or “Our”).
These Terms govern your access to and use of the Tredo platform available through the website https://physical2digitaltraders.com, https://tredo.co.in, mobile applications, APIs, and related services (collectively referred to as the “Platform”).
By accessing, registering, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms, the Privacy Policy, and all applicable laws.
For the purposes of these Terms:
1.1 “Platform” means the Tredo website, mobile applications, APIs, services, content, and technology made available by Tredo.
1.2 “Customer” means any individual user accessing or using the Platform.
1.3 “Augmont” means Augmont Goldtech Private Limited, the seller and custodian partner for digital precious metals available through the Platform.
1.4 “Gold Accumulation Plan Account” or “GAP Account” means the digital account reflecting Gold and Silver holdings purchased by a Customer through the Platform.
1.5 “Wallet” means the in-app wallet maintained by Tredo where referral rewards, sale proceeds, refunds, promotional credits, or other eligible credits may be reflected.
1.6 “Redeemable Product” means physical Gold or Silver products available for redemption through the Platform.
1.7 “Live Purchase Price” means the prevailing purchase price displayed on the Platform at the time of purchase.
1.8 “Live Sell-Back Price” means the prevailing sell-back price displayed on the Platform at the time of sell-back.
1.9 “Business Day” means any day other than Saturday, Sunday, or public holidays recognized by applicable authorities.
2.1 These Terms constitute an electronic record under applicable laws and do not require physical or digital signatures.
2.2 By using the Platform, You agree to:
2.3 If You do not agree with these Terms, You must immediately discontinue use of the Platform.
3.1 To use the Platform, You must:
3.2 Tredo reserves the right to refuse registration to any person without assigning reasons.
4.1 Customers must complete registration through the Platform.
4.2 Registration may require:
4.3 Customers shall be solely responsible for maintaining confidentiality of:
4.4 Transactions authenticated using Customer credentials shall be deemed authorized by the Customer.
4.5 Tredo shall not be liable for losses arising from unauthorized access caused by Customer negligence.
5.1 Tredo may collect, verify, process, and store KYC information in accordance with applicable laws.
5.2 Customers authorize Tredo to:
5.3 Customers must ensure all submitted information remains accurate and updated.
5.4 Customers shall notify Tredo within fifteen (15) days of any change in:
5.5 Failure to provide valid KYC information may result in:
6.1 Customers represent and warrant that all information provided is true, accurate, complete, and current.
6.2 If Tredo believes information is inaccurate, misleading, incomplete, or fraudulent, Tredo may:
6.3 Customers shall indemnify Tredo against losses arising from inaccurate or fraudulent information.
7.1 Customers may purchase Gold and Silver through the Platform at the Live Purchase Price displayed.
7.2 The minimum purchase amount shall be ₹5 or such amount as notified by Tredo from time to time.
7.3 Purchase prices displayed are dynamic and subject to market fluctuations.
7.4 Purchase requests shall be deemed offers from the Customer and shall become binding upon confirmation by Tredo and/or Augmont.
7.5 Tredo reserves the right to reject any purchase request at its sole discretion.
7.6 The quantity of Gold or Silver credited shall be based on applicable Live Purchase Price, applicable taxes, and applicable charges.
8.1 Payments may be made through payment methods approved by Tredo, including:
8.2 Customers acknowledge that payment processing is handled through authorized payment partners.
8.3 Tredo shall not be responsible for bank outages, payment gateway failures, authorization failures, processing delays, or transaction declines.
8.4 Applicable taxes and government levies shall be charged as required by law.
8.5 Once confirmed, purchase transactions cannot be cancelled.
9.1 Customers cannot directly load money into the Wallet.
9.2 The Wallet may receive:
9.3 Wallet balances may be withdrawn to the Customer’s verified bank account subject to KYC compliance, applicable verification checks, and regulatory requirements.
9.4 Tredo reserves the right to impose withdrawal limits and verification procedures.
9.5 Wallet balances do not constitute bank deposits and shall not earn interest.
9A.1 Customers may withdraw eligible Wallet balances to their verified bank account through the withdrawal facility made available on the Platform.
9A.2 Withdrawals shall only be permitted to:
9A.3 Tredo reserves the right to reject, suspend, or cancel any withdrawal request if:
9A.4 Customers shall not be permitted to withdraw funds to:
9A.5 Customers may submit a maximum of one (1) withdrawal request during any rolling twenty-four (24) hour period.
9A.6 Tredo reserves the right to modify withdrawal limits, frequency restrictions, and processing timelines at its sole discretion.
9A.7 Withdrawal requests shall be processed subject to successful KYC verification, fraud prevention checks, AML (Anti-Money Laundering) compliance reviews, and banking and payment partner availability.
9A.8 Tredo may charge a platform fee, processing fee, convenience fee, or such other fee as may be notified on the Platform from time to time for processing withdrawal requests.
9A.9 Applicable taxes, duties, levies, or government charges relating to withdrawals shall be borne by the Customer.
9A.10 Withdrawal processing timelines are indicative only and may vary depending upon banking systems, payment partners, regulatory reviews, public holidays, and operational requirements.
9A.11 Tredo reserves the right to place withdrawals on hold, request additional documentation, or refuse withdrawals where required by law, regulatory authorities, internal risk policies, or fraud prevention measures.
9A.12 Wallet balances do not constitute a bank deposit, prepaid payment instrument, or investment product and shall not earn any interest.
10.1 Upon successful purchase, the corresponding Gold or Silver shall be procured through Augmont.
10.2 Purchased Gold and Silver shall be stored through authorized vaulting arrangements managed by Augmont.
10.3 Stored Gold and Silver shall remain under independent supervision and custody arrangements until redemption by the Customer, sell-back by the Customer, or any other legally permitted disposition.
10.4 Customers acknowledge that Tredo acts solely as a technology platform facilitating access to Gold and Silver products.
10.5 Ownership records shall be maintained electronically through the GAP Account.
11.1 Gold and Silver prices displayed on the Platform are market-linked and subject to change without prior notice.
11.2 Purchase Price and Sell-Back Price may differ.
11.3 Prices available on the Platform may differ from retail jewellery stores, bullion markets, or other online platforms.
11.4 Tredo does not guarantee future prices, returns, appreciation, or profitability.
11.5 Customers acknowledge that Gold and Silver investments are subject to market risk and price volatility.
12.1 Tredo may temporarily suspend purchase, redemption, transfer, or sell-back services at any time.
12.2 Such suspension may occur due to market volatility, regulatory requirements, technical maintenance, system upgrades, or operational reasons.
12.3 Tredo shall not be liable for losses arising from temporary service interruptions.
13.1 Customers agree to comply with:
13.2 Tredo reserves the right to seek additional information or documentation required by regulators, banks, payment partners, or government authorities.
13.3 Failure to comply may result in suspension, restriction, or termination of services.
14.1 Customers may redeem their accumulated Gold or Silver holdings into physical products made available on the Platform.
14.2 Available Redeemable Products may include:
14.3 The list of Redeemable Products may be modified, added, removed, or replaced at any time by Augmont and/or Tredo without prior notice.
14.4 Redemption shall be subject to product availability, serviceable delivery location, successful completion of applicable verification checks, and payment of all applicable charges.
14.5 Customers shall pay applicable making charges, packaging charges, delivery charges, insurance charges (if applicable), and taxes and government levies.
14.6 Upon successful redemption request and receipt of payment, the corresponding quantity of Gold or Silver shall be debited from the Customer’s GAP Account.
14.7 Once a redemption request has been confirmed, it cannot be cancelled, modified, or reversed.
15.1 Physical deliveries shall be made only within India.
15.2 Customers must provide full name, complete address, mobile number, postal code, and any additional information required for delivery.
15.3 Deliveries shall be undertaken through logistics partners appointed by Augmont and/or Tredo.
15.4 Delivery timelines displayed on the Platform are indicative only.
15.5 Tredo and Augmont shall make reasonable efforts to deliver within the estimated timeline but do not guarantee delivery dates.
15.6 Tredo shall not be responsible for delays caused by courier delays, natural disasters, government restrictions, public holidays, force majeure events, or incorrect address information.
16.1 Logistics partners may attempt delivery a maximum of three (3) times.
16.2 If delivery remains unsuccessful after three attempts, the product may be returned to Augmont and the redemption request shall be considered failed.
16.3 Customers may be required to submit a fresh redemption request and bear applicable charges.
16.4 Additional logistics charges may apply for re-delivery requests.
17.1 Customers must inspect all packages before accepting delivery.
17.2 Customers should not accept delivery if the package is damaged, appears tampered, or the security seal is broken.
17.3 Any complaint regarding quantity, purity, quality, weight, product defects, or package tampering must be reported within seven (7) calendar days from delivery.
17.4 Failure to report within the prescribed period shall be deemed acceptance of the product.
17.5 Liability for transit-related loss shall be limited to the amount recoverable from the logistics provider and insurer.
18.1 Customers may sell Gold or Silver holdings back through the Platform subject to availability of the sell-back facility.
18.2 Sell-back transactions shall be executed at the prevailing Live Sell-Back Price displayed on the Platform.
18.3 Sell-back prices may differ from purchase prices and market prices.
18.4 Customers may place sell-back requests only after forty-eight (48) hours from the original purchase transaction.
18.5 Sell-back requests become binding upon confirmation and cannot be cancelled.
18.6 Tredo or Augmont may suspend or restrict sell-back services at any time.
19.1 Proceeds from approved sell-back transactions shall be credited to the Customer’s Wallet.
19.2 Customers may subsequently withdraw eligible Wallet balances to their verified bank account.
19.3 Settlement timelines may vary depending on banking systems, regulatory checks, operational requirements, and payment partner processing times.
19.4 Tredo reserves the right to withhold settlement pending verification or regulatory review.
20.1 Gold and Silver may be accumulated in fractional quantities.
20.2 Upon redemption of the entire holding, any residual fractional quantity may remain in the GAP Account where technically possible, or be sold back at the prevailing Live Sell-Back Price.
20.3 The resulting value shall be credited to the Customer’s Wallet.
21.1 Gold and Silver holdings are generally non-transferable unless expressly permitted through Platform functionality.
21.2 Any transfer facility provided shall be governed by separate rules displayed on the Platform.
21.3 Customers are solely responsible for verifying recipient details before initiating any transfer.
21.4 Tredo shall not be liable for incorrect transfers, transfers to unintended recipients, or losses arising from Customer errors.
21.5 Once completed, transfers may not be reversible.
22.1 Tredo may prescribe maximum limits relating to purchases, holdings, transfers, redemption requests, sell-back transactions, and Wallet withdrawals.
22.2 Such limits may be revised at any time without prior notice.
22.3 Tredo reserves the right to reject transactions exceeding prescribed limits.
23.1 Customers shall be solely responsible for all taxes arising from transactions conducted through the Platform.
23.2 Applicable taxes may include GST, Income Tax, TCS, TDS, Duties, Levies, and Surcharges.
23.3 Tredo may collect taxes where required by applicable law.
23.4 Customers should consult professional tax advisors regarding their individual tax obligations.
23.5 Tredo does not provide tax advice.
By using the Platform, the Customer declares and confirms that:
24.1 The Customer is legally entitled to undertake transactions involving Gold and Silver.
24.2 The Customer is not prohibited by any law from purchasing or selling Gold and Silver.
24.3 Any Gold or Silver sold through the Platform is lawfully owned by the Customer.
24.4 The Customer is not engaging in money laundering, fraudulent activity, or unlawful transactions.
24.5 Information submitted to Tredo is accurate and complete.
24.6 The Customer is acting in an individual capacity and not on behalf of an undisclosed third party.
25.1 Tredo may monitor transactions for compliance purposes.
25.2 Tredo may request additional documentation at any time.
25.3 Tredo may delay transactions, reject transactions, freeze accounts, suspend services, or report transactions to authorities where required by law or internal risk policies.
25.4 Customers agree to cooperate with all verification requests.
26.1 An account may be classified as inactive if no activity occurs for six (6) consecutive months.
26.2 Tredo may notify Customers regarding inactive accounts.
26.3 Customers may be required to redeem holdings, sell back holdings, or complete account verification procedures.
26.4 Tredo reserves the right to restrict inactive accounts until verification requirements are satisfied.
27.1 In the event of a Customer’s death, legal incapacity, or insolvency, Tredo may require submission of death certificate, succession certificate, probate, legal heir certificate, court order, or other documents deemed necessary.
27.2 Gold, Silver, and Wallet balances may be transferred to eligible legal heirs after verification.
27.3 Tredo reserves the right to conduct due diligence before processing any such transfer.
28.1 Tredo may operate a referral program from time to time.
28.2 Eligible Customers may receive referral rewards as displayed on the Platform.
28.3 Current referral reward eligibility requires a new user registration using the referral code/link and successful completion of a qualifying transaction of ₹500 or more.
28.4 Referral rewards shall be credited to the Wallet after successful verification.
28.5 Referral rewards are promotional benefits and may be modified, suspended, or withdrawn at any time.
28.6 Referral rewards may not be converted into cash unless specifically permitted by Tredo.
28.7 Fraudulent referral activity may result in reward cancellation, account suspension, account termination, or legal action.
28.8 Tredo’s decision regarding referral eligibility shall be final and binding.
29.1 Any feedback, suggestions, ideas, reviews, or recommendations submitted by Customers may be used by Tredo without restriction.
29.2 Customers grant Tredo a non-exclusive, royalty-free, perpetual right to use such feedback for business purposes.
29.3 No compensation shall be payable for feedback provided by Customers.
30.1 The Customer acknowledges that all transactions conducted through the Platform are executed electronically and are subject to technological limitations.
30.2 Tredo does not guarantee uninterrupted access to the Platform and shall not be liable for delays, failures, interruptions, or inaccuracies caused by internet failures, server downtime, hardware failures, software defects, telecommunications disruptions, third-party service interruptions, cyber-attacks, unauthorized access attempts, or power outages.
30.3 The Customer understands that electronic order systems may experience delays or failures beyond Tredo’s control.
30.4 Tredo reserves the right to refuse, suspend, cancel, reverse, or reject transactions where technical errors occur, pricing errors are identified, system malfunctions affect transaction execution, regulatory concerns arise, or fraudulent activity is suspected.
30.5 In the event of incorrect crediting or debiting of Gold, Silver, Wallet balances, or other assets due to technical or operational errors, Tredo reserves the right to reverse or correct such entries without prior notice.
31.1 Customers are solely responsible for maintaining account security, protecting passwords and OTPs, monitoring account activity, and ensuring the accuracy of transaction details.
31.2 Customers shall immediately notify Tredo of unauthorized account access, suspicious transactions, security breaches, or incorrect account information.
31.3 Any discrepancy in the GAP Account, Wallet, or transaction records must be reported within thirty (30) days of the transaction date.
31.4 Failure to report discrepancies within the prescribed period shall constitute acceptance of the transaction records maintained by Tredo.
31.5 Electronic records maintained by Tredo shall constitute conclusive evidence of transactions unless proven otherwise.
32.1 The Customer represents and warrants that all information provided is true and accurate, the Customer is acting for their own benefit, funds used for transactions are obtained from lawful sources, the Customer has the legal authority to enter into transactions, and transactions are not undertaken on behalf of prohibited persons or entities.
32.2 The Customer acknowledges that Tredo does not provide investment advice, financial advice, tax advice, or legal advice.
32.3 All decisions relating to purchase, redemption, transfer, or sell-back of Gold and Silver are made solely by the Customer.
33.1 All content available on the Platform including logos, trademarks, trade names, text, graphics, designs, software, source code, and databases shall remain the exclusive property of Tredo and/or its licensors.
33.2 Customers shall not copy, modify, reverse engineer, reproduce, distribute, or commercially exploit any part of the Platform without prior written consent.
34.1 Collection, processing, storage, and sharing of Customer information shall be governed by Tredo’s Privacy Policy.
34.2 By using the Platform, the Customer consents to the collection and processing of personal information for KYC verification, transaction processing, fraud prevention, regulatory compliance, customer support, and service improvement.
34.3 Tredo may share Customer information with Augmont, payment partners, banks, logistics partners, verification agencies, and regulatory authorities to the extent necessary for providing services and complying with applicable laws.
35.1 Tredo may suspend, restrict, freeze, or terminate a Customer account at any time if KYC requirements are not fulfilled, fraudulent activity is suspected, regulatory obligations require such action, these Terms are violated, false information has been submitted, or security concerns arise.
35.2 Suspension or termination may result in temporary restriction of purchases, redemptions, sell-back transactions, transfers, or withdrawals.
35.3 Tredo shall not be liable for losses arising from lawful account restrictions or closures.
36.1 In the event that Tredo’s arrangement with Augmont is modified, terminated, or discontinued, Customers may be requested to redeem holdings, sell back holdings, or migrate their holdings to an alternative platform approved by Tredo and/or Augmont.
36.2 Tredo reserves the right to discontinue any service or product offering at any time.
37.1 Nothing contained in these Terms shall create agency relationship, partnership, joint venture, franchise relationship, employment relationship, or fiduciary relationship between Tredo and the Customer.
37.2 Tredo acts solely as a technology platform facilitating access to products and services.
38.1 The Customer agrees to indemnify, defend, and hold harmless Tredo, its directors, officers, employees, affiliates, partners, and agents from and against all losses, liabilities, damages, claims, costs, penalties, expenses, and legal fees arising from:
38.2 This indemnification obligation shall survive termination of the Customer’s account.
39.1 The Platform is provided on an “AS IS” and “AS AVAILABLE” basis.
39.2 Tredo expressly disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and reliability.
39.3 Tredo does not guarantee future Gold or Silver prices, investment returns, availability of products, or continuous Platform access.
39.4 Gold and Silver prices are subject to market risks and fluctuations.
40.1 To the maximum extent permitted by law, Tredo shall not be liable for indirect damages, consequential damages, incidental damages, special damages, punitive damages, loss of profits, loss of opportunity, loss of goodwill, or loss of data.
40.2 Tredo shall not be liable for losses arising from market fluctuations, Customer negligence, incorrect transfers, delivery delays, payment failures, technical issues, or third-party actions.
40.3 Tredo’s aggregate liability under these Terms shall not exceed the total fees actually paid by the Customer to Tredo for the specific transaction giving rise to the claim.
41.1 Tredo shall not be liable for delays, interruptions, or failures resulting from events beyond its reasonable control, including natural disasters, floods, earthquakes, fire, pandemic, government actions, regulatory restrictions, war, terrorism, civil unrest, strikes, power outages, internet failures, cyber incidents, or communication failures.
41.2 Obligations affected by Force Majeure shall remain suspended during the affected period.
42.1 These Terms shall be governed by and construed in accordance with the laws of India.
42.2 Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh.
43.1 In the event of any dispute, the parties shall first attempt to resolve the matter amicably.
43.2 The amicable resolution period shall be fifteen (15) calendar days from the date of written notice.
43.3 If the dispute remains unresolved, the matter shall be referred to the competent courts of Noida, Uttar Pradesh.
44.1 Failure by Tredo to enforce any provision of these Terms shall not constitute a waiver of such provision.
44.2 Any waiver shall be effective only if made in writing by an authorized representative of Tredo.
45.1 If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
46.1 These Terms, together with the Privacy Policy and any additional policies published on the Platform, constitute the entire agreement between the Customer and Tredo.
46.2 These Terms supersede all prior communications, understandings, and agreements relating to the subject matter herein.
For any questions, concerns, or complaints regarding these Terms or the Platform, Customers may contact:
Physical2Digital Traders Private Limited
Registered Office:
WP 204, Noida Sector 130
Gautam Buddh Nagar
Noida, Uttar Pradesh – 201301
Email: info@physical2digitaltraders.com
Phone: +91-9599291855
Website: https://physical2digitaltraders.com | https://tredo.co.in
By registering on, accessing, or using the Platform, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms & Conditions, the Privacy Policy, and all applicable laws and regulations.
The Customer further acknowledges that all transactions executed through the Platform are undertaken at the Customer’s own discretion and risk.
These "Terms" and "Conditions of Use" ("Terms/Augmont Terms and Conditions") constitute an electronic record within the meaning of the applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signatures. These Terms shall be in addition to and not in derogation to any other terms as stipulated from time to time. By using this facility on the Tredo platform, You are agreeing to and accept these Terms.A. Gold Accumulation Plan Terms and Conditions Please read these Terms carefully.
1. In these Terms, references to "You/you/Your", or "Customer" shall mean the counterparty who transacts using the Tredo Platform/Platform, being a natural person, buying Gold/Silver, redeeming Gold/Silver in the form of redeemable products, selling back Gold/Silver to Augmont. References to the "Tredo", "platform" shall mean Physical2Digital Traders Private Limited "Platform" shall mean, and include, the platforms (website, mobile apps, others) of Tredo that the Customer accesses for the transactions, including all contents, services and technology offered through the Platform. "Service Providers" mean independent third party service providers, and references to the "Seller", "Augmont", "we/We", "us" and "our" shall mean Augmont Goldtech Private Limited. "Customer’s Gold Accumulation Plan Account"/ ("GAP account")" shall mean gold accumulation plan account of the individual Customer identified through his/her Tredo account based in the registered mobile number present in records of Tredo. "Transfer" refers to a facility to transfer Gold/Silver from a GAP account to another Customer’s GAP account.
2. Augmont or Tredo may revise these Terms from time to time and at any time. Such changes shall be effective when posted on the Platform and shall be deemed to be notified to the Customer. If you do not agree to be bound by these Terms and Conditions of Access and Use, as modified from time to time, you should leave the Platform immediately.
3. Augmont/Tredo shall be entitled to collect and store relevant information and documents provided by the Customer. Further, as and when required by Augmont / Tredo based on the government regulations, the Customer will be required to provide additional documents for fulfilling the KYC requirements. You authorize Augmont/Tredo to make such enquiries as they may feel necessary to satisfy themselves about the validity of Your identity. You undertake to update us and Tredo in case of change of Your existing information or verification documents provided by You.
4. You agree to provide true, accurate, current and complete information about yourself as prompted by the Platform and maintain and promptly update to keep it true, accurate, current and complete. If You have reasons to believe that there is an error in the information furnished to Augmont/Tredo You shall immediately advice the Augmont / Tredo in writing and forthwith provide correct / updated information.
5. If you provide any information that is untrue, inaccurate, not current or incomplete, or Augmont has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Augmont has the right to suspend or terminate your account/GAP account and refuse any and all current or future use of the Platform (or any portion thereof) without any liability to you. You hereby undertake to indemnify and keep indemnified Tredo against any and all losses, claims, liabilities costs etc. which arise out of or relating to Your failure to identify Yourself and validate Your account/GAP account promptly and / or due to incorrect KYC documents / information.
6. You can offer to buy Gold/Silver worth Rs. 1.00 (Rupee One Only) and above incremental value thereof at the live purchase price of Gold/Silver of 99.9% purity displayed on the Platform.
7. Payment will be accepted only through Your Tredo wallet or other payment options made available on the Platform. At the time of purchase / redemption / sale-back / transfer of Gold/Silver, the relevant taxes will be chargeable as applicable as per the Government regulations.
8. At the time of redemption, the Customer can select redeemable product for redemption from catalogue of redeemable products. These redeemable products will be hosted on the Platform. The list of redeemable products may be altered, changed and amended by Augmont from time to time at its sole discretion.
9. At the time of redemption in physical deliverable product form, the Customer will pay additional making and delivery charges and applicable taxes on the same. The redeemable product selected from the catalogue for delivery shall be subject to availability of stock with Augmont.
10. For each confirmed purchase of Gold/Silver by the Customer, Augmont will transfer the metal to the vaulting agencies and it will be held there, under the supervision of an independent trustee, till (a)) sell-back by the Customer, (b) redemption by the Customer.
11. The Customer will have the option of redeeming and asking for physical delivery of the full or part of the accumulated gold/silver holding, in the form of redeemable products made available on the Platform from time to time. The residual fractional gold/silver remaining, upon redemption / Transfer by You of the entire gold/silver holding, can be sold back by You to us at the live sell-back price of gold/silver of 99.9% purity and the corresponding amount against the residual fractional gold/silver sold by You will be credited in Your Tredo wallet or to the account/card by which payment was originated.
12. You need to pay the applicable making and delivery charges from Your Tredo wallet or other payment instruments made available on the Platform in order to redeem the redeemable product of Your choice.
13. Once the redemption has been initiated by You and payment received then Your gold/silver grams will be debited accordingly from Your GAP account.
14. Augmont may also, from time to time in future, offer/permit the Customer to sell-back its gold/silver in fraction to Augmont at prevailing live sell-back price of gold/silver of 99.9% purity, during the offer period as may be announced / permitted by Augmont. The money against the fractional gold/silver sold by a Customer would be credited to the Customer.
15. Live purchase price of Gold/silver will be displayed on the Platform and is subject to change from time to time. At the time You make request for redemption / sell-back, the value of Gold/Silver or quantity of Gold/Silver to be redeemed / sold back will be displayed based on live sell-back price of Gold/Silver. The live purchase price of Gold/Silver and live sell-back price of Gold/Silver may vary and also may be different from that available in the open market and/or in any other retail outlet. Your offer may be rejected irrespective of whether an item has been earmarked/wish listed by a Customer. In such an event if You still wish to offer to purchase Gold/Silver or sell-back residual fractional Gold/Silver, You may make another offer at the changed price. Augmont disclaims any and all claims and/or liabilities arising from such non acceptance of offer or revision in prices.
16. While availing any of the payment method/s available on the Platform, Augmont will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to the Customer due to:
17. Augmont may, at its discretion, prescribe maximum individual/cumulative limits for Customers to accumulate gold/silver or transfer Gold/Silver through this scheme from time to time, and reserves the right to refuse to accept order exceeding such limit.
18. At any point of time on any day Augmont may temporarily discontinue the invitation to offer for any reason whatsoever.
19. Augmont will, at its discretion, close down GAP account of Customers, if (a) they are inactive accounts,(for six months) (b) if Augmont decides to discontinue the scheme. In such an event, Customers will be required to redeem and / or sell-back their gold/silver holdings. In the event the Customer chooses not to respond, then Augmont reserves the right to repurchase the gold/silver holding of the Customer, at the then prevalent live sell-back price.
20. Any Gold/Silver lying in vault, and business deposit is non transferrable unless specifically allowed by Augmont. However, in case of death or insanity, Augmont shall transfer such Gold/Silver, and advance balance to Your legal heir(s) after the required due diligence and Your legal heir(s) shall be regarded as the registered user thereafter.
21. The Customer will not be entitled to redeem the Gold/Silver if the zip code of delivery address is outside serviceable areas. At time of redemption the Customer will be required to provide full delivery address.
22. All redeemable products selected for delivery by Customer for redemption, shall be delivered within India as per instructions of the Customer through our Tredo/Augmont logistics partner. All deliveries where applicable shall be made on a best efforts basis, and while Augmont will endeavour to deliver the products on the dates intimated, Augmont/Tredo disclaims any claims or liabilities arising from any delay in this regard.
23. The logistics partner will make a maximum of three attempts to deliver Your order. After three attempts gold/silver will be delivered back to Augmont and Customer will need to put the fresh request for the redemption.
24. Augmont shall not be liable / responsible, in any manner whatsoever, for any loss / liability arising out of or relating to any technical failure / issue in Platform and / or acts / omission not attributable to Augmont.
25. Notwithstanding anything contrary contained herein, the service, the interface and API work, and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical, typographic, or other errors, oversights, mistakes, limitations, delays, service interruptions, including, without limitation, as may be due in whole or in part to, related to or arising out of (i) computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure event , government / regulatory actions, orders, notifications etc. and / or and acts and omissions of third parties etc. affecting or impacting the service, the interface or the API work, its information and data, or such communications. Customer acknowledges and agrees that Augmont/Tredo is not responsible or liable whatsoever for delays, failures, or other loss due to, caused by or resulting from any such problems, in whole or in part. If your GAP account is over credited or wrongfully credited / debited, then Augmont/Tredo has right to reverse / cancel without notice or require cancellation / reversal of such transaction at its sole discretion and debit / credit the gold/silver to / from your GAP account, as the case may be. Augmont/Tredo shall not be liable for any wrong transfer of Gold/silver by you to another GAP account (including but not limited to transfer to a different user / customer etc.) and the gold/silver grams shall not be reversed to you in case of an erroneous transfer and / or in case the transferee has already transacted the Gold/silver transferred.
26. Upon Augmont confirming the purchase, redemption, sale-back of Gold/silver in his / her GAP account by Customer, the order / request of Customer to purchase / redemption / sale-back / transfer, as the case may be, shall be binding on the Customer and cannot be cancelled.
27. The Customer shall inform immediately, in any case no later than [30] days of the transaction, of any irregularities or discrepancies that may exist in his/her GAP account, failing which it shall be deemed that there is no error or discrepancies in the GAP account. All records maintained by Augmont/Tredo, in electronic or documentary form of the instructions of the Customer and such other details (including, but not limited to payments made or received) pursuant to the Terms, shall as against the Customer, be deemed to be conclusive evidence of such instructions.
28. The Customer understands and acknowledges that any purchase, redemption, sale-back or transfer from / to GAP account will be on instructions received by the Customer, and the Customer will not violate any applicable laws or regulations for the time being in force in or outside India. The Customer shall be responsible for complying with applicable laws in respect of purchase, redemption, sale-back to and from the GAP account including but not limited to the Prevention of Money Laundering Act, 2002, the Prohibitions of Benami Property Transactions Act, 1998, Income Tax Act, 1961 etc including amendment thereof. Customer also agrees and undertakes that he /she will not open any account/GAP account in the name of any minor. Augmont will not be liable in any manner in this regard.
29. The Customer feedbacks pertaining to products shall be deemed to be non-confidential and non-compensatory in nature. Augmont reserves the right, at its sole discretion to use such information for its internal purposes.
30. In the event of termination / expiry of Augmont’s arrangement with Tredo or otherwise at any point of time, Augmont and/or Tredo may notify You to sell back Your Gold/silver balance to Augmont or migrate Your GAP account to an alternative platform and continue with GAP account on such alternative platform (as decided by Augmont/Tredo).
31. These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The courts in Mumbai shall have exclusive jurisdiction in respect of any matters arising therefrom.
32. In the event any dispute arises out of or in connection with the Terms herein, including the validity hereof, the parties hereto shall endeavour to settle such dispute amicably in the first instance. The attempt to bring about an amicable settlement shall be treated as having failed as soon as one of the parties hereto, after reasonable attempts, which shall continue for not less than 15 (Fifteen) calendar days, gives a notice to this effect, to the other party in writing.
33. Waiver: Any failure or delay by Tredo/Augmont to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by Tredo/Augmont of that provision or right. The exercise of one or more of a Tredo/Augmont’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to Augmont/Tredo under these Terms or in law or at equity. Any waiver of any provision shall only be effective if made in writing and executed by a duly authorized officer of Augmont/Tredo.
34. Force Majeure: If performance under these Terms by Augmont is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Platform, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the Augmont and could not have been prevented by reasonable precautions then the Augmont shall in to be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the Augmont of its obligations herein.
35. Absence of relationship: You represent and warrant to Tredo/Augmont that You have sufficient experience and knowledge to make informed decisions to purchase/ redeem/ sale-back Gold or Silver/Redeemable Products. You acknowledge that You are making all of Your own decisions in connection with purchases or redemption or sale-back and that You have not relied on any information made available by Tredo/Augmont, and that Tredo/Augmont is not making any recommendation with respect to such purchases/redemption/sale-back/ of Gold/Silver redeemable products. No relationship other than seller-purchaser, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between You and Augmont. Further, these Terms do not constitute any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship between You and Tredo/Augmont.
36. Electronic Order Risks: Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. You acknowledge that the order entry system is an electronic mechanical system and as such may be subject to failure beyond the control of Tredo/Augmont. Therefore, Tredo/Augmont shall not be responsible for errors, negligence, inability to execute orders, delays in transmission, delivery or execution of order due to breakdown or failure of transmission or communication facilities, or to any other cause beyond Tredo/Augmont’s control or anticipation. You acknowledge that pricing or typographical errors may occur and that therefore, in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Tredo/Augmont reserves the right, at our sole discretion, to refuse or cancel or reject any orders placed for the products. Furthermore, Augmont reserves the right to deny refuse or cancel or reject any orders placed in case of market volatility and/ or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of product/Gold or Silver.
37. Customer responsibility for taxes, tariffs and duties: You acknowledge that You are solely responsible for all taxes, tariffs and duties that may be incurred as a result of purchase/redemption/ of Gold or Silver/redeemable products. Tredo/Augmont will only collect taxes, tariffs and duties on transactions to the extent explicitly required by law. It is Your responsibility to be aware and properly address any taxes, tariffs and duties to which You may be subject by any local, state and/ or federal governments. If You have any questions about taxes, tariffs and duties, You should consult a tax or other professional about Your unique circumstances. Augmont does not represent to provide advice or recommendations about Your specific taxes, tariffs and duties and any statements made by us are only for the purpose of raising issues for You to discuss with Your tax or other professional.
38. Indemnification: Customer hereby agrees to indemnify and keep Tredo indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses, directly or indirectly, whatsoever (‘Losses’) which Tredo or its employees, agents, workers or representative may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of:
39. Augmont may, at its option and without liability to the Customer or such other person, decline to allow the Customer to obtain any portion of his gold/silver product, or may handover such gold/silver product over to an appropriate authority and take any other steps required by applicable law.
40. Disclaimers and limits of liability: Tredo does not make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, as to the performance of the Gold/Silver /Redeemable Products with respect to future prices or any return on investment. Tredo will not be liable to any Customer (including but not limited to Transferee) for any losses caused by or relating to transfer/deposit of Gold/Silver to GAP account of any other Customer. Tredo explicitly urges to all its Customers to inspect the package with the gold/silver product ("Package") for any damage or tampering before receiving or signing for receipt. Any complaint / issue with respect to the quantity, make, quality etc., of the product/gold/silver product delivered to a Customer(s) must be raised by the Customer(s) within a period of 7 days from the date of delivery. Tredo/Augmont will not be liable for any loss or damage caused if the Customer accepts Package in spite of it being damaged or tampered. If You find any tampering, do not accept Package and return the same. The duty to verify the Package for any damages or tampering is of the Customer and if the Customer accepts the Package and later comes to know of any damage or tampering, Tredo/Augmont shall not be liable for any loss or damage to Customer. If such loss is later reported and approved by logistics partner and insurance company, the limit of liability shall be restricted to the amount paid by the logistic partner for such loss or damage in transit as per their terms and conditions and the same shall be binding upon the Customer.
41. You acknowledge that Tredo will not be liable to You or any other person for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract, or other theory of liability. In no event will Tredo or any of its directors, employees total liability to You for all damages, losses, liabilities and causes of action under these Terms and the facility/ services provided by Tredo collectively exceed total amount paid by You, if any, for access to that particular products or services. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.
42. You expressly agree that use of the Platform is at your sole risk. While we/Tredo will take all reasonable precautions to ensure uninterrupted and error-free operations, your access and use of the Platform is at your sole risk. The service is provided on an "as is" and "as available" basis. We/Tredo and our licensors, suppliers, vendors, parent, holding, subsidiary and related companies, affiliates, officers, agents and employees expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In no event shall Augmont/Tredo be liable for any direct, indirect, incidental, special, punitive, consequential damages, or any damages whatsoever, including, but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:
43. You declare that You are an individual not having registration and neither required to take registration under Central Goods and Service Tax Act 2017, State Goods and Service Tax Act 2017, Integrated Goods and Service Tax Act 2017 and Union Territory Goods and Service Tax Act 2017.
44. You declare that gold/silver You are selling was previously owned by You for personal use.
45. You declare that You are not an unregistered dealer of gold and silver or any other precious metal ornament or any related product.
46. If there has been any misrepresentation by You, You would be solely responsible for all types the tax, interest and penalty due to the government at any given point of time.
47. Except where noted otherwise, the prices displayed for products on the Platform represents the value of the respective product. For certain transactions, you shall bear fees and charges in addition to payment for prices displayed on the Platform. Such additional fees and charges shall be as are stated on the Platform. Please pay attention to the details of your transactions because your total price for a transaction may include taxes, fees and shipping costs, which you are responsible for paying.
Upon transfer of Gold/Silver from a Customer, if recipient Customer already has an existing Gold Accumulation Plan Account (GAP) with Augmont , Gold/Silver will be credited in such account, otherwise a new GAP account will be created for such recipient Customer. Such GAP account would be created in recipient Customer name as per recipient Customer details available with Tredo. Transfer is subject to profile completion. Upon successful creation of account of recipient Customer, the transferred Gold/Silver shall be credited to such account. GAP accounts are offered, created, operated, and maintained by Augmont.